카터스에서 주문 취소하기.
카터스 홈페이지 contact us 에서 조금 기다리면 좌하단에 chat with us 동글이가 뜬다.
1. 채팅 시작하면, billing address를 물어 본인확인을 한다.
2. 여차저차 주문 캔슬해달라고 하면,
3. 자기가 할 수 있는 건 fulfillment center(물류 대행 업체)에 연락해서 물건을 도로 가져오라고 하는 것이고, 만약 그게 돌아오면 환불해주겠다.
4. 물건이 돌아오지 않을 수도 있지만- 즉 주문 취소가 안 될 수도 있지만, 자기가 계속 확인해보도록 하겠다. (정말??-_-)
5. 주문 취소가 되기까지 비즈니스데이 기준 7~10일 정도가 걸리고, 그 이후 환불 가능 여부는 e-mail로 알려주겠다.
츱.. 이런 미쿡 같으니. 환불이 되련지... ㅎㅎㅎ
열흘 뒤 최종 메일 오면 글 수정 예정./
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채팅 내역 상세.
Thank you for choosing Carter's | OshKosh B'gosh. A customer service representative will be with you shortly.
You are now chatting with 'daniel'
lee : hi daniel
daniel: Thank you for contacting Carter's OshKosh B'Gosh live chat my name is Daniel. How may I assist you today?
lee : yesterday I try to cancle the order. but you told me. "today is unable. let's trying tomorrow." so i try again now. * yesterday your comment : "Unfortunately your order has not fully processed contact us in an hour giving your order time to process and that would not be an issue canceling that order for you today."
lee : exactly not you. maybe, your co-woker :)
lee : Are You in online?
daniel: Oh yes, I understand. I can try and assist you with that. Bare with me one moment please. Can you verify your billing address?
lee : lee ####################################################### (개인정보 모자이크^^)
lee : is it right?
daniel: Yes, thank you Lee. Give me just a moment please.
lee : yes. thank you :)
daniel: Anytime.
daniel: Give me just a few more moments please. I appreciate your time.
lee : Yes, of course.
daniel: Thank you so much for patiently waiting. What I can do is as soon as the package leaves our fullfilment center in Georgia. I can put in a request to have the package sent back to us.
daniel: Once we get the item back we can refund the amount for the merchandise. May I inquire as to why you would like to cancel your order?
lee : Is the order canceled?
lee : I'll plan to order again, for change the items.
daniel: It hasn't been cancelled. What I can do is once it leaves our fulfillment center in Georgia. I can put in a request to have the package sent back to us.
daniel: Then you will get a credit back once the items are returned to us. That's the only thing I am able to do at this time.
lee : OK. I understand..
lee : Is it a possible, the package doesn't back?
daniel: It's possible, but I am going to watch for it to leave our fulfillment center, and send it back to us.
daniel: Was I able to answer your question?
lee : Oh I see. Would You send me a e-mail after the check?
lee : how long the refund process does?
daniel: It can take 7 to 10 business days. Yes, I can have someone e-mail you with confirmation. What's your e-mail please?
lee : #####################@hanmail.net (개인정보 모자이크^^)
lee : thank you for your help. I hope to know the time I should wait. Now you told me the time, 7-10 business days.
daniel: Perfect. I will e-mail them and let them know.
lee : I'll wait for the e-mail.
daniel: Thank you, for your understanding. Anything else I can help with today?
lee : No. that's all. Thank you very much Daniel.
lee : have a good day. :)
daniel: Thank you for chatting with us today. We value your feedback. Please click the 'Close' button at top right to answer a few questions about your experience with us.
lee : yes. I'll do.
lee : bye :)